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OUR COMPANY  Friday, May 09, 2008
 
Our History  | Top |

I was born and raised in Costa Rica, where an untouched environment and natural beauty surrounded me. This formed the daily background to my childhood. I ran through forests, swam in crystalline rivers, and watched birds. I simply lived, in each instant, a life full of appreciation, a life that I always wanted to share with my family, friends, and everyone who crossed my path.
 

Life went on and my love for my country grew with time. Today I thank God every day for having given me the good fortune to have been born and live in Costa Rica.

This love of life took me to faraway lands and at the end of the 1960s I moved to Spain, where I worked for an airline. This was my first taste of the fascinating world of tourism.

Ten years later I moved back to Costa Rica, motivated by my desire not only to enjoy the wonders of my country and people, but also with the idea of sharing our natural and cultural wealth with citizens of the entire world. This is how I arrived at Swiss Travel Service, the tour operator with a Costa Rican soul that reflects the feeling of hospitality and generosity of the Costa Rican people.

 
 

More than thirty three years later, I offer the world a solid, professional, efficient and able business that shares Costa Rica responsibly with citizens from around the globe who wish to visit our country.

My goal of sharing has been what has allowed me to create an organization that meets our clients’ real needs, and Swiss Travel Service proudly offers complete services for individual, group, incentive and cruise ship travelers, always with the slogan of responsibility and respect towards our environment and people, and framed by our incredible tropical biodiversity.

I invite you to visit this land that has seen me be born, grow up, dream and share. This is a small land, but with a heart big enough to house those who wish to experience my secret to life: Costa Rica.


Why Swiss Travel Service?   | Top |

Our philosophy of service has given SWISS TRAVEL SERVICE a leadership role on Costa Rica's receptive tourism market. We are known as the best DMC in the country.

For more than three decades, our operation has been governed by strict standards of quality inspired by our mission, which is to be the Receptive Operator and DMC with the highest emphasis on customer service. We have invested in many factors in order to guarantee our clients service that exceeds their expectations


Human Resources  | Top |

This is one of our most important added values. We at Swiss Travel Service are very clear that a service-based business depends on excellent personnel who are committed to the mission of emphasizing service.

 

Our divisions of service compose Account Executives who are fluent in English and Spanish. We also have executives in other languages, like French and German. Our personnel are highly qualified to create any custom-made itinerary that our clients might need.

Our Service Delivery Department has been carefully trained to attend to our clients’ needs and questions while they’re traveling in Costa Rica, offering 24-hour service for increased safety and peace of mind.

 

All of our guides are bilingual in English and Spanish. We also have guides who speak French, Italian and German. They have high levels of university education and an excellent base of knowledge of our country and its history, culture and natural wealth.


Technology  | Top |

Technology is an essential element in today’s world, helping us to offer fast, prompt and safe service. We at Swiss Travel Service are conscious of this importance, and as such we have invested in the latest technology with an internal network and a full database that allow us to get to know and determine any detail that concerns our clients’ trips. This way we can offer them a fast, accurate response to any of their needs.

Transportation  | Top |

Swiss Travel Service owns the largest, most modern fleet of tourism buses in Costa Rica. The buses range from 50-passenger coaches to microbuses for individual passengers.

All have air conditioning, spacious reclining seats, DVD, and radio communication. We also have a new vehicle specially designed for physically challenged persons, with drivers trained by the National Rehabilitation Council.

 

Sales and Customer Service Representatives  | Top |

Our customer service and tour sales personnel are located in the main hotels in San Jose and Guanacaste, where they can be near our clients and assist them personally.

You can find our representatives in the following hotels: Real InterContinental, Melia Cariari, Tryp Corobici, Radisson Europa, Gran Hotel Costa Rica, Villas Sol Hotel & Beach Resort, Occidental Grand Papagayo, Hotel Fiesta Premier, Allegro Papagayo , Paradisus Playa Conchal and Barcelo Playa Langosta.


Safety  | Top |

Our main concern is your safety, and we strive to guarantee it. Swiss Travel Service carefully selects each supplier in each program that we prepare. This helps us guarantee high standards of quality and safety. Swiss Travel Service is covered by the most comprehensive insurance policies available from the National Insurance Institute.

Infrastructure  | Top |

This is another of our strengths. We boast two buildings, in San Jose and Liberia, which serve our clients. Both buildings are just minutes from international airports.

 

Our two hacienda-style properties have a capacity for 500 persons each, in all types of events. We offer theme parties, meetings or hubs for tours or in case of flight delays. These properties offer BBQ grills, restrooms (with facilities for physically challenged persons), souvenir stores, tropical gardens and Spanish colonial-style buildings.


Integral Solution   | Top |

We are the perfect solution for you to stop worrying about hotel reservations, transportation, tours, private tourism services, creation and organization of theme parties, and special events along with the logistics. We offer solutions to individuals, groups, meetings or incentive travel. We take charge of every detail, allowing you an added value to your precious time. Our mission, "With the Accent on Service" will make you feel that you're in the best hands in Costa Rica.

Experience  | Top |

Since 1972 Swiss Travel Service has accumulated a huge amount of experience in service and receptive tourism operation innovating constantly. Thousands of satisfied clients are one of our biggest successes, as well as the constant letters of testimony received from our clients.

Guides  | Top |

Our guides truly make the difference during your visit to Costa Rica, as they go far and beyond your expectations.
 
In Swiss Travel Service, we boast excellent professional guides who will transport you little by little towards the wonders that grace our country.
 
Their punctuality, knowledge, and fluency in other languages make your trip a truly enriching experience.
 
Each of our guides is duly accredited by the Costa Rican Institute of Tourism, and each participates in regular training and evaluation sessions in order to constantly provide a better service.
 
From reception at the airport, our guides, dressed in orange uniforms, will be delighted to serve you in order to show you the natural wealth of Costa Rica.


Mision   | Top |

With the Accent on Service

We do not stop at simply delivering the service that our clients expect - we always try to exceed their expectations. Our clients can rest assured that we really work hard to make their vacation in Costa Rica the most enjoyable of their lives.

Our punctual pick-ups; clean vehicles; friendly, courteous, and knowledgeable staff; as well as the behind-the-scenes activity, that makes everything run smoothly gets noticed. Thousands of satisfied customers have made us the most successful ground operator of Costa Rica.


Vision  | Top |

Our vision for the future Swiss Travel Service is to maintain our leadership in the industry and foster steady growth through continuously improving our services and increasing our already high level of customer satisfaction.

 

 

           
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08:15 Friday, May 09, 2008  
Traveling in groups offers a series of incomparable benefits.
 
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Costa Rica is one of the world's best destinations for the development of incentives
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Very important tips for your visit to Costa Rica. What do you bring or expect?
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Learn in this section more about the culture and the magic of Costa Rica
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Check out this section to see special promotions for your amazing vacations in Costa Rica
 
 
Swiss Travel Service | info@swisstravelcr.com | Phone: (506) 282-4898 Fax: (506) 282-4890